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Vietnam Motorcycle Ride Booking Terms

Payment & Deposit

Vietnam Motorcycle Ride asks for 30% deposit for all Motorcycle Tours in Vietnam. Vietnam Motorcycle Tour Bookings are confirmed only after we received your kind deposit. There are so many ways to pay your deposit but the most convenient and  secure way is paying online through a Secure Payment Link ( OnePay – OnePay.vn ). We will send you the Vietnam Motorcycle Tours invoice right after you agree to lock the bookings with us.

The remaining balance of your Motorcycle Tours In Vietnam is will be paid upon your arrival to Vietnam, payable at our Vietnam Motorcycle Ride office whether in  Hanoi or HCM City – Vietnam. We accept both cash or credit card but Cash is preferred to reduce any processing fees that may affect your Vietnam Motorcycle Tours Price. The deposit should be made by Credit card or Bank transfer with following details:
PAY BY CREDIT CARD
Kindly please make deposit/payment via our Secured Online Payment. We accept Credit Card, Visa Card, Master Card, American Express and JCB card.
Note: When you pay by Credit Card, please add 3% of convenient fee.

Complaints Procedure

Vietnam Motorcycle Ride is ready here to offer you the best possible service on Your Motorcycle Holidays in Vietnam, ensuring you have an enjoyable & safe Motorcycle Tours in Vietnam of your lifetime; However, if you have a complaint during your Motorcycle Tours in Vietnam, please notify your Motorcycle Tour Leader immediately in order to rectify the situation. If your complaint was unresolved, then a direct call to the Vietnam Motorcycle Ride Company head office in Hanoi following below hotline, it will help us to resolve any problem during your Motorcycle Tours In Vietnam.

Urgent Please call: +84. 985. 333. 066 ( Mr Alan Chien ). Can call me anytime 24/ 7

If you have any other comments or suggestions, please send them to us via email at: sales@offroadindochina.com.

We are very happy to hear from you to improve our Vietnam Motorbike Tour Services.

Cancellation & Refunds

None refund in case of bad weather conditions and riders’ personal reasons . Vietnam Motorcycle Tours may be delayed by adverse weather conditions, but we take no responsibility in case of Motorcycle Tour cancellation.

If you are found to break any of the rules without the prior exception from the tour leader, there will be a warning after which we can cancel the Motorcycle Tours Vietnam and you will have to travel back to city by yourself.

If your motorbikes has a technical brake down, we will replace it with the same type of bike and our guide/mechanic will attempt to fix your bike within a day. For technical reason, your Motorcycle Tours in Vietnam may be shortened but you will get refund for the day you can not finish your Motorcycle Tour program.

Our Responsibilities

Vietnam Motorcycle Ride is responsible for providing you everything that is included in our Vietnam Motorbike Tour prices.
Our guide with our support will help you in any situation on the way. In case of an emergency, Vietnam Motorcycle Ride will
contact the people nominated by you in the disclaimer paper, like your family or your Motorcycle Insurance Company who sold you the insurance which covering Motorcycle Touring In Vietnam part).

Customers’ responsibilities

Participants’ booking are accepted on the understanding that they realize the risks and hazards associated with Motorbike Touring, include personal injury, physical exertion, risks associated with altitude and inconvenience when travelling through remote areas, and knowing that access to evacuation may not be readily available. You accept and consent to the personal risks inherent in the implementation of this Contract and, accept the limitations of our company liability set out herein as being reasonable. You have to take care of your own travel insurance especially while Traveling in Vietnam By Motorcycles.

In alignment with your expedition booking with us you agree to give authority to your expedition leader during your Vietnam Motorcycle Touring, where decisions may be needed for the benefit and safety of everyone.

If you damage/break our bikes, we will charge you to replace/fix the bike depending on the extent of the damage.

Thank you very much for choosing Vietnam Motorcycle Ride.